Welcome to the ROAMEO club! At ROAMEO we are creating a system that strives to reward travellers in India and enjoy rewards from the best travel brands in the country. As ROAMEO grows, we will help our travelers discover better ways to reduce cost, get superior offerings on their travel itineraries and various travel-related products. Travellers aren’t getting best rewards in India and we feel its time they make the most out of their travel. More fun with more travel.
When you use ROAMEO, you enter into a legal agreement, which is what we have outlined below. We have tried our best to make these terms and conditions as simple and clear as possible, however it still contains a fair bit of legalese, out of necessity.
Terms of Service (“Terms”)
The Terms set forth below shall form a binding legal contract between you and TravelRe Private Limited (“TravelRe”) having its registered ofﬁce at E-52, 58, EVK Sampath Rd, Vepery, Chennai, Tamil Nadu 600007. You agree and acknowledge that you have read the Terms set forth below. We may amend the Terms at any time by posting an updated version on the App. The updated version of these Terms shall take effect immediately upon posting and may be notified, via the App. It is your responsibility to review these Terms periodically for updates / changes.
You have the right to opt-out of agreeing to these Terms, and therefore also using the App. If you are not comfortable with any of the Terms or do not wish to be bound by the same, you are at liberty to refrain from using the App and the App Services.
However, please be aware that your use of the App Services would mean deemed acceptance of these Terms and its associated policies mentioned here, including any modification thereof. As long as you comply with these Terms, TravelRe grants you a personal, non-exclusive, non-transferable, limited license to use the App Services.
1. Scope of the App Services
TravelRe is the owner and controller of ‘ROAMEO’ which is a web-based mobile application that provides a unified platform that primarily enables a User to earn and redeem miles on his/ her travel, and includes other related facilities and services offered on ROAMEO currently or in the future, where such services can be accessed via the internet either on mobile and desktop/ laptop (“ROAMEO” or “App”).
By registering with ROAMEO and using the App Services, you are representing that
“Applicable Law” means all applicable laws, rules, regulations, guidelines, statutory or government notifications in India including Reserve Bank of India regulations.
“App Services” means the services mentioned in Section 1 vis-à-vis the App.
“ROAMEO Account” or “Account” means the account you create on ROAMEO for the use of the App Services.
“User” means a person who registers for the App Services vis-à-vis the ROAMEO Account.
“We” or “Us” means TravelRe.
“You” or “Your” means a User.
●Those terms are supposed to be used as a reference to understand the stuff below.
4. Registering with Roameo
To avail our services you are required to first download our App, and then create a ROAMEO Account. Your account shall require you to and you agree to provide the following details:
For the sake of clarity, if you choose to sign up for ROAMEO, you will be consenting to provide TravelRe with access and the right to use your information as set out below:
5. Your Use of Roameo
When you use our App, you are representing to us that:
You are responsible for any fees that may be applicable to certain transactions or use of the App; where you will be notified of such applicable fees, prior to the completion of any transaction. Only if you consent to paying the above mentioned fees, shall the transaction go ahead. All fees shall be determined by TravelRe and will be inclusive of taxes.
In case, money has been charged to your card or bank account and a payment/service is not delivered by the service provider within 72 working hours of your completion of the transaction then you may inform us regarding the same by sending an email to support@ROAMEO .club. We shall investigate such incidents and if it is found that money was indeed charged to your card or bank account without delivery of the payment/service then you will be refunded the money within twenty one (21) working days from the date of receipt of your email. All refunds will be credited to your card or bank account. TravelRe will have the sole discretion to determine the mode of reversal from the above mentioned options. However, TravelRe disclaims any and all liability, including for refunds, in the event of any error arising from a failure in the applicable bank or credit card service provider’s system or network.
TravelRe does not provide any guarantees or warranties with respect to any User or any service, goods, or delivery level commitment provided by our redemption partners and their affiliates.
TravelRe cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions mentioned here. You assume all risk of harm or injury resulting from any such lack of compliance by any other user or any person.
11. Use and Protection of Intellectual Property Rights
TravelRe, ROAMEO and the App Services are protected by copyright, trademarks, patents, trade secret and/or other intellectual property laws. No information, content or material from the App may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without TravelRe's express written permission. You are hereby given a limited licence to use the App Services, subject to your agreement of these Terms.
When you upload, submit, store, send or receive content that may include feedback to or through our App, you give TravelRe a worldwide, perpetual licence to use, host, store, reproduce, modify, create derivative works, communicate, publish, publicly perform, publicly display and distribute such content. This licence shall not revert to you even if it is not used by TravelRe. The rights you grant in this licence are for the limited purpose of operating, promoting, and improving the App Services, and to develop new ones. This licence continues even if you stop using the App Services.
12. Tax Liability
You hereby agree to comply with any and all applicable tax laws in connection with your use of the App Services, including without limitation, or funds/income received through the App Services.
13. Representations and Warranties
The App Services, including all content, software, functions, material, and information made available or accessible through the Services are provided “as is”. TravelRe, ROAMEO, their respective agents, co-branders or partners, make no representation and warranty of any kind for the content, software, functions, material, and information available/accessible through the Services.
TravelRe does not warrant that the functions contained in content, information and materials on the App, including, without limitation any third-party sites or services linked to the App will be uninterrupted, timely or error-free, that the defects will be rectified, or that the App or the servers that make such content, information, and materials available are free of viruses or other harmful components.
You agree to defend, indemnify and hold harmless TravelRe, its officers, owners, directors, employees and agents, partners, co-branders, licensors, licensees, consultants, contractors and other applicable third parties (collectively ‘Indemnified Parties’) from and against any and all claims, demands, damages, obligations, losses, liabilities, cause of action, costs or debt, and expenses (including any legal fees) arising from:
15. Limitation of Liability
In no event shall TravelRe, its officers, owners, directors, employees and agents, partners, co-branders, licensors, licensees, consultants, or contractors be liable to you or any third party for any special, incidental, indirect, consequential or punitive damages or losses whatsoever, or damages for loss of data or profits, goodwill, and/ or other intangible loss, whether or not foreseeable and regardless of whether TravelRe has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your use of, or access to, the App or App Services.
TravelRe’s total cumulative liability arising from or relating to these terms and conditions shall not exceed the net fees TravelRe has actually received and retained from your valid transactions during one (1) month period immediately preceding the date of the claim.
16. Force Majeure
TravelRe and its officers, owners, directors, employees and agents, partners, co-branders, licensors, licensees, consultants, or contractors, distributors and service providers shall be relieved of all responsibilities, if any, in the event of failure of performance resulting directly or indirectly from an act of force majeure or causes beyond our reasonable control including, without limitation, acts of god, war, equipment and technical failures, electrical power failures, or fluctuations, computer virus attacks, strikes, labour disputes, riots, civil disturbances, shortages of labour or materials, natural disasters, orders of domestic or foreign courts or tribunals, non-performance of third parties, or any reasons beyond our reasonable control or any of the foregoing entities' respective resellers, distributors, service providers and suppliers. You further acknowledge and agree that neither we, nor any of the foregoing entities are responsible or liable for (a) any incompatibility between the App and any other website, service, software or hardware or (b) any delays or failures you may experience with any transmissions or transactions relating to the App in an accurate or timely manner. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you.
The App, the App Services, all your transactions with the App, and our relationship shall be governed by the laws of India, without regard to conflict of law principles. You agree that all claims, differences and disputes which we may have shall be subject to the exclusive jurisdiction of the competent courts located in Chennai.
22. Contact us
If you have any concerns, complaints or grievances about the terms or other users or their manner of use of the application infringe or violate your rights or any complaints about how we handle your personal information, please feel free to contact the Grievance Officer any time at:
Name: Divesh Jain Email: email@example.com